FAQ
Answers to the questions we get most — and if yours isn't here, just reach out to us directly.
Are the products authentic?
Yes, 100%. Every product is authentic and hand-picked from trusted brands — we never sell counterfeit or unverified products.
What payment methods are available?
Currently cash on delivery (COD) — you pay only when your order reaches your door.
How long does delivery take?
We prepare your order within one business day, and it usually arrives within 2–5 business days depending on your area.
Is there free shipping?
Yes — shipping is free for 48 hours. After the offer ends, the cost is shown clearly at checkout.
Can I return or exchange a product?
Unopened products can be exchanged within 14 days of delivery. Full details are on the returns & exchanges page.
Is there a first-order discount?
Yes! Use the code MISTY10 at checkout and get 10% off your first order.
How do I know my order is confirmed?
You'll receive a confirmation message after checkout, and another when your order is out for delivery.
How can I contact you?
Email us at info@misty.ps or use the contact page — we reply within one business day.